FREQUENTLY ASKED...
Explore our FAQ page for quick answers to common questions about our products and practices.
Have a question not covered here? Feel free to reach out!
Yes - we do.
Corporate Gifting and Wedding gifting starts with a minimum purchase of 24 pieces one style/scent (same product and scent for all 24 pieces).
Please contact us for more information on how we can help you cater for your event.
Yes - we do.
Corporate Gifting and Wedding gifting starts with a minimum purchase of 24 pieces one style/scent (same product and scent for all 24 pieces).
Please contact us for more information on how we can help you cater for your event.
We do not offer privae label or create custom scents at this time.
We do not offer privae label or create custom scents at this time.
Yes we do!
Please fill out this form to be considered as a wholesale partner.
Yes we do!
Please fill out this form to be considered as a wholesale partner.
Yes, please see our Discovery Kits!
Each kit includes 3 scents from our selected range designed to compliment one another.
Yes, please see our Discovery Kits!
Each kit includes 3 scents from our selected range designed to compliment one another.
As we don't use preservatives and our candles are made from 100% natural ingredients they will last approximately 1year.
For best performance we recommend burning your candles within one year.
As we don't use preservatives and our candles are made from 100% natural ingredients they will last approximately 1year.
For best performance we recommend burning your candles within one year.
As a small company, we are unable to donate candles free for gifting and events.
If you would like to purchase our candles at bulk prices, please contact us.
We will occasionally donate gift sets or single candles for causes that matter to us.
As a small company, we are unable to donate candles free for gifting and events.
If you would like to purchase our candles at bulk prices, please contact us.
We will occasionally donate gift sets or single candles for causes that matter to us.
We dont currently run any candle making classes. However you can get in touch if you would like us to host a candle making event for your client or event.
Please contact us with as much information as possible for consideration.
We dont currently run any candle making classes. However you can get in touch if you would like us to host a candle making event for your client or event.
Please contact us with as much information as possible for consideration.
SHIPPING
We ship all of our orders with Royal Mail, Hermes and DHL Express worldwide.
All shipping rates are based on the weight of your order.
Priority Mail is typically delivered within 1-3 business working days.
Orders are dispatched Monday - Friday (except for Bank Holidays and Public Holidays).
We aim to ship all orders within 48 hours.
The above are processing times and do not account for the time the package is in transit.
Please see our Shipping page for more specific information.
Please see our Shipping page for more specific information.
If your tracking information is showing that a label has been printed, your order has been packed and is awaiting it’s next scan.
Please be advised that delays once an item has been shipped is completely out of our control.
We will endeavour to help you to track your order should it have not arrived within the designated time frame.
If your tracking information is showing that a label has been printed, your order has been packed and is awaiting it’s next scan.
Please be advised that delays once an item has been shipped is completely out of our control.
We will endeavour to help you to track your order should it have not arrived within the designated time frame.
Sometimes not every package is scanned at each point in the transit process. This is because of the overwhelming amount of packages at shipping facilities, especially during busy season periods.
Please reach out directly to the carrier if you are having an issue with your tracking information.
We at Kalmyen do not have any additional information provided via the tracking information.
Sometimes not every package is scanned at each point in the transit process. This is because of the overwhelming amount of packages at shipping facilities, especially during busy season periods.
Please reach out directly to the carrier if you are having an issue with your tracking information.
We at Kalmyen do not have any additional information provided via the tracking information.
Please shop our (international site) for worldwide shipping options.
Please shop our (international site) for worldwide shipping options.
Please email us at hello@kalmyen.com to discuss expedited shipping options.
If you have a list of the items you wish to purchase that would be extremely helpful.
Please email us at hello@kalmyen.com to discuss expedited shipping options.
If you have a list of the items you wish to purchase that would be extremely helpful.
REFUNDS & EXCHANGES
At Kalmyen, all of our products are carefully inspected before they are shipped from our studio.
Due to the nature of our products, used candles, diffusers,
and any opened items cannot be returned or refunded.
You may return your unused products for a full refund of your purchase price,
less shipping and handling within 14 days of delivery.
The customer is responsible for paying return shipping charges.
If you change your mind about your purchase we are happy to offer you an exchange or full refund. Items must be returned unused and in their original packaging within 14 days of purchase.
Please email support@kalmyen.com to process your refund request.
If you change your mind about your purchase we are happy to offer you an exchange or full refund. Items must be returned unused and in their original packaging within 14 days of purchase.
Please email support@kalmyen.com to process your refund request.
Replacement or refund for products damaged during shipping will be provided if photographic proof of damage is submitted to Kalmyen within 3 days of delivery.
Images of the damage to the parcel (exterior of box with proof of delivery address label and the contents that are damaged) will need to be provided in order to process your replacement or refund.
Please email support@kalmyen.com to proccess your replacement or refund.
Replacement or refund for products damaged during shipping will be provided if photographic proof of damage is submitted to Kalmyen within 3 days of delivery.
Images of the damage to the parcel (exterior of box with proof of delivery address label and the contents that are damaged) will need to be provided in order to process your replacement or refund.
Please email support@kalmyen.com to proccess your replacement or refund.
If you have received the wrong product or are missing a product in your order, please let us know within 7 days of your order being delivered.
Please email support@kalmyen.com where a member of our team will assist you.
If you have received the wrong product or are missing a product in your order, please let us know within 7 days of your order being delivered.
Please email support@kalmyen.com where a member of our team will assist you.
We will generate a pre-paid return label which will be emailed to you. You will have 7 days to post your return or exchange items.
If you receive a refund, the cost of return shipping will be deducted from your refund.
We will generate a pre-paid return label which will be emailed to you. You will have 7 days to post your return or exchange items.
If you receive a refund, the cost of return shipping will be deducted from your refund.
There are certain situations where only partial refunds are granted (if applicable) as stated below:
- Any item not in its original condition.
- The item is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
- Products purchased as a set, not as individual items can only be returned as a complete set.
- If a promotional gift has been included in your order, and a return is made reducing your qualifying total for this gift, the full order must be returned.
We are unable to exchange items received as a free gift.
There are certain situations where only partial refunds are granted (if applicable) as stated below:
- Any item not in its original condition.
- The item is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
- Products purchased as a set, not as individual items can only be returned as a complete set.
- If a promotional gift has been included in your order, and a return is made reducing your qualifying total for this gift, the full order must be returned.
We are unable to exchange items received as a free gift.
To complete your return or exchange, we require a receipt or proof of purchase for your items.
To complete your return or exchange, we require a receipt or proof of purchase for your items.
Once your return is received and inspected, an email to notify you that we have received your returned item will be sent.
We will also notify you if the return is approved or rejected.
If approved, your exchange or refund will be processed within 5 business working days.
Refunds will be credited automatically to your original method of payment.
Please note refunds may take up to 10 days to appear in your account.
Once your return is received and inspected, an email to notify you that we have received your returned item will be sent.
We will also notify you if the return is approved or rejected.
If approved, your exchange or refund will be processed within 5 business working days.
Refunds will be credited automatically to your original method of payment.
Please note refunds may take up to 10 days to appear in your account.
Only regular full priced items may be refunded, unfortunately, sale items or items purchased with a discount code cannot be refunded.
Only regular full priced items may be refunded, unfortunately, sale items or items purchased with a discount code cannot be refunded.
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